Environmental and Social Conflict Resolution in the Resources Sector

AREAS OF STUDY: Environment and Community

Qualifies for CMS

Live Webcast Live Webcasts
  • Audience Level: Professional | New to Mining Tool Tip
  • Dates: Unscheduled Tool Tip
  • Early Bird: Tool Tip
  • Enrollment: Not required Tool Tip
  • Registration Fee: Tool Tip
  • Location: Live Webcast Tool Tip
  • Duration: 3 sessions of 3 hours each
  • CEUs: 0.8 (8 PDHs) Tool Tip

Course Summary


The extractive industry has the potential to significantly transform environments, communities and economies. At times, such transformation may manifest in conflicts or disputes between a resource developer and local communities, or even complete breakdown of the company's social licence to operate—with associated costs for the company, local communities, and the broader public.

This three-part course draws on multi-faceted research at the Centre for Social Responsibility in Mining from centre director Professor Saleem Ali, deputy director Dr. Daniel Franks, and research manager Phil Clark to provide:

  • an understanding of the costs of conflict in the resource industry;
  • processes and mechanisms by which communities can make their concerns heard and which companies can draw on to work with communities to negotiate and resolve conflict; and
  • the causes and consequences of environmental conflicts in the research sector, and the process of using ecological factors to promote peace.

Certificate in Mining Studies

This course qualifies for one day of short course credit for the Certificate in Mining Studies (CMS), a continuing education program of accredited short courses, webcasts and online courses for lifelong learning in mining, supported by University of British Columbia, University of Arizona and University of Concepción. more details »

Continuing Professional Development (CPD)

Registered participants who attend the entire webcast and complete an evaluation at the end of the course will receive a Certificate of Attendance, confirming the Professional Development Hours (PDH)/Continuing Education Units (CEU) earned. Please confirm with your employer and/or professional association that this course qualifies for CPD.

Who Should Attend?

The course is aimed at all extractive industry managers and practitioners who engage with local communities and other external stakeholders. It may be of particular relevance for community relations/social performance and environment staff and legal and compliance officers. Staff from technical professions who are seeking to build their knowledge about the social aspects of mining are also welcome.

Dr. Daniel Franks

Dr. Daniel Franks is Deputy Director–Strategy and Mineral Policy at the Centre for Social Responsibility in Mining (CSRM). His research interests lie across the sustainability of the extractive resource industries with a particular focus on the social and environmental change associated with mining and energy developments.

With Rachel Davis, Managing Director of the non-profit business and human rights organization, Shift, Daniel co-authored a major study on the Costs of Company–Community Conflict in the Extractive Sector. The study was published by the Harvard Kennedy School and uncovered the true scale of the costs companies incur when they come into conflict with local communities.

Daniel serves as Co-Chair for Social Impact Assessment at the International Association for Impact Assessment and is a member of the Good Governance of Extractive and Land Resources Thematic Group of the United Nations Sustainable Development Solutions Network. He has field experience at more than 40 mining and energy sites internationally and has authored publications on topics such as mining policy, resource governance, social impact assessment, cumulative impacts and company–community relations. He has regularly taught at the Mining Business School, Universidad Católica del Norte, Chile; and has been a visiting lecturer at the Vale Columbia Centre for Sustainable International Investment at Columbia University, New York, and the Centre for Social Impact at the University of Western Australia.

Phil Clark

Phil is a Research Manager at CSRM. A major focus of his work at CSRM is on the education of community relations professionals working in the resources industry. He develops and facilitates training and 'practice clinics' for government, non-government and private sector professionals in the area of the community aspects of mineral resource development, including on topics such as negotiation, conflict resolution and grievance handling. Phil has delivered tailored foundational community relations training courses and lectured representatives from a wide variety of resource companies, including Rio Tinto, Newcrest, BHPB, Newmont, Barrick Gold, Goldcorp, Teck Resources, Santos and QGC.

Through the Australian Government funded International Mining for Development Centre (IM4DC), Phil has contributed to the professional development of civil society and government staff from numerous developing countries across Asia, South America and Africa, by providing inputs into coursework related to company and community engagement. Most recently, Phil co-facilitated a 3-day workshop in Port Moresby, Papua New Guinea, on negotiation and conflict resolution with staff from the Papua New Guinea Mineral Resource Authority Development Coordination Division.

Phil's geographical experience covers, Australia, New Zealand, Papua New Guinea, Fiji, Ghana and Armenia.

Phil holds a Bachelor of Social Work, a Graduate Certificate in Higher Education, and a Master of Social Planning and Development from the University of Queensland. He also possesses a thorough knowledge of dispute resolution mechanisms in Australia having completed coursework on this topic through the Queensland University of Technology's Law School.

Professor Saleem Ali

Professor Saleem Ali is the Director of the Centre for Social Responsibility in Mining (CSRM). Since starting at CSRM in 2012, Professor Ali has committed to expanding the work of CSRM to cover pressing development challenges in extractive economies in partnership with industry and international aid agencies. As an environmental planner, his research and practice is highly interdisciplinary and aims to inform social management with rigorous science.

As part of the Sustainable Minerals Institute's NextMine initiative, Professor Ali leads the UQ Rare Earths Minerals Consortium—a research effort that brings together international academics, industry practitioners and policy makers to consider ways of applying industrial ecology principles to supply of rare earth minerals worldwide. He is also working with the Australian Department of Resources, Energy and Tourism on the evaluation of the Extractive Industries Transparency Initiative. In 2013-2014, Prof. Ali will lead research into Mining & Traditional Livelihoods in Mongolia using a Gender-Sensitive Socio-ecological systems approach, using funds from the from Ausaid Advanced Development Research Awards Scheme (ADR.AS), and will oversee a project funded by the World Bank to investigate Fiscal and non-fiscal contributions of Mining to the Madagascar Economy. His current industrial engagement includes serving as a lead advisor on social investment for Vale Malaysia in partnership with JK-Tech.

His training and teaching at CSRM include modules on mineral economic history and conflict resolution for the Anglo American Advanced Social Management Program held in South Africa and Chile (in partnership with the University of Cambridge, UK).

Provisional Schedule

This webcast is scheduled to be held from 3:00pm to 6:00pm PDT/Vancouver, Canada time.

Check the exact time and date in your city.

This webcast is divided into three sessions with following topics:

Session 1: The costs of conflict with local communities in the extractive industry.
May 26 from 3:00pm to 6:00pm Pacific Daylight Time

This session aims to build knowledge about how extractive companies assess, aggregate and understand the costs of conflict with local communities around their operations, and the potential loss of value where they do not do so.

The objective is to explore the business case for improved risk management and community relations in the extractive industry as a whole. It draws on in-depth, confidential interviews with over 40 key individuals (primarily from extractive companies but also including industry bodies, corporate law firms, insurers and research institutes) on the costs of company-community conflict, and draws insights from how companies are responding to mitigate or avoid the occurrence, extent and costs of such conflict.

Also explored are potential costs that can arise for extractive companies at different stages of a project's life cycle (for example, costs to financing, construction, operations, reputation, etc.) A typology of costs is suggested and applied to 50 cases of company-community conflict in the extractive industry.

The session encourages participants to use evidence based approaches to reflect on the business case for improved risk management aimed at preventing and mitigating company-community conflict.

Detailed schedule:

  • Introduction and Overview
  • Manifestations of conflict in the extractive industries
  • Typology of costs and their magnitude
  • Case analyses of conflict
  • Developing a business case for improved risk management
  • Q&A and discussion
Session 2: Project-level grievance mechanisms in the extractive industry.
May 27 from 3:00pm to 6:00pm Pacific Daylight Time

Providing access to processes and mechanisms for affected communities to have their concerns heard is a critical part of managing social risk. For their part, companies are now expected to understand and address community concerns, complaints and grievances and establish effective project-level grievance mechanisms. Project-level grievance mechanisms can provide a means through which companies can respond in a timely and effective manner to matters of concern. This will help companies to better manage their impacts but also to build and support positive relationships with communities.

This session is designed to provide an overview of key expectations for project-level grievance mechanisms and their relationship to the emerging human rights framework.

Access to remedy is part of the UN "protect, respect and remedy" policy framework for business and human rights. Guidance on how to design and implement an effective grievance mechanism will be discussed, in alignment with a range of established international norms, including the UN Guiding Principles. In particular, the session will discuss some of the key challenges of implementation and practice on the ground.

Detailed schedule:

  • Introduction and Overview
  • Human rights and the 'access to remedy'
  • Overview of project-level grievance mechanisms
  • Grievance mechanism planning and design
  • Challenges and opportunities in implementation
  • Q&A and discussion
Session 3: Environmental and social conflict resolution in the resources sector.
May 28 from 3:00pm to 6:00pm Pacific Daylight Time

This session explores the causes of conflicts involving environmental concerns, without presuming that environmental disputes are necessarily a cause of conflict—indeed they may be a part of the solution to wider regional conflicts.

The emerging field of environmental conflict resolution has its roots in various disciplines such as political science, economic game theory, systems analysis, sociology and anthropology. The study of conflict versus cooperation also has an important basis in natural science, particularly in evolutionary biology and ethology.

Our goal is to explore theories of conflict and cooperation from various disciplinary perspectives to glean common lessons that may be applied to "real-world" cases. This session will focus on the practice of conflict resolution and various approaches to resolving conflicts and their relative applicability in different parts of the world where extractive industry enterprises are active.

Skills in mediation of environmental conflicts and the role of scientific expertise in socially constructing conflict resolution strategies will also be discussed.

Detailed schedule:

  • Introduction and Overview
  • Causes of Environmental Conflicts
  • Transforming Extractive Industry projects from Conflict to Cooperation
  • Case examples from the field
  • Challenges and opportunities in implementation
  • Q&A and discussion reflecting on all three sessions

How to Register

To register yourself, click the ‘Register Now’ button and complete the online registration form.

To register on behalf of someone else, or to register groups of 2 or more, please contact us; discounts may apply.

Questions? Please contact Edumine: +1 604 683 2037 or edumine-support@infomine.com and we will get back to you during regular business hours, Monday - Friday, 8:00am to 5:00pm Pacific Time.

Registration Deadline

Online registration ends 15 minutes prior to the webcast; however phone registration can be accepted up to the start of the webcast. Please call +1 604 683 2037 ext. 259 for last-minute reservations. Webcasts fill up quickly. Early booking is advised!


The fee covers the lecture, access to electronic course notes, Pre-Course e-Learning and a certificate of attendance.

Early Bird: there is a 10% discount if you register at least 30 days prior to the course start date. A 10% discount is offered for groups of 5 or more OR if you provide your Annual Edumine subscription User ID at time of registration. The maximum discount that can be applied is 20%.

This webcast is designed for both individual and group participation and would make an excellent company-sponsored in-house training event. If you have a group of twenty or more who would like to attend this course from one location, please contact us at +1 604 683 2037 for special pricing.

How Webcasts Work

It's easy and our webcast saves on fees, travel and time! You will be able to ask questions and have live discussions during the webcast just as if you were there in person. At the time of the webcast, you connect to the internet, call in to a toll/toll-free number to hear and talk through the telephone or simply listen and speak over your headset/PC speakers using Voice over IP (VoIP). You see the presentation as well as the instructor on your computer screen.

System Requirements

To attend this webcast, you will need a computer with a high-speed internet connection (DSL or cable). You will also need a phone line or integrated microphone in your PC or a headset. For your comfort, it is recommended that you use a speaker phone or headset to connect to the webcast. Our system will support both PC and Apple computers using Internet Explorer, Chrome, Firefox or Safari browsers.

Accessing the Webcast

One day prior to the webcast, you will be emailed a link for the webcast. About 15 minutes before the scheduled starting time, simply go to the website provided in the email. You should be able to simply click on the link in the email; however, some email programs may require that you copy the address and paste it into your browser's address bar. You will be asked to enter your name and email address, and you will need to enter the password that was sent to you in the email. Once you have logged in, a screen will pop up with the Voice over IP option or a toll/toll-free telephone number to call. Of course, our team is available to help if you have any questions about accessing the webcast: +1 604 683 2037 ext. 259.

Terms and Conditions

By submitting the webcast registration form, you agree to pay the associated fees in full before the course start date.


Notice of cancellation must be given in writing by letter, fax or email and action will be taken to recover, from the delegates or their employers, that portion of the fee owing at the time of cancellation.

If a delegate submits written notice of cancellation 10 or more business days prior to the first day of the webcast, Edumine will refund the cost of the webcast.

If a delegate submits written notice of cancellation prior to the webcast but within 9 business days of the first day of the webcast, Edumine will refund the delegate's payment less a 10% administration fee.

If a delegate submits written notice of cancellation after the webcast has started, or misses all or a portion of the webcast without notice, no refund will be granted.

Edumine reserves the right to cancel an advertised course on short notice. It will endeavour to provide participants with as much notice as possible, but will not accept liability for costs incurred by participants or their organisations as a result of the course being cancelled or postponed. If a course is cancelled, fees will be refunded in full. Edumine also reserves the right to postpone or make such alterations to the content of a course as may be necessary.

Resources for Environmental and Social Conflict Resolution in the Resources Sector

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